Transport & logistics
Towards automation and improvement of delivery processes.
Transport sector trends
Automation has been gaining traction in the logistics industry. The inception of logistics 4.0 is one of the key logistics trends transforming the global supply chain market. Shortcomings including transportation delays, operator errors, poor monitoring of cargo, outdated IT failures, and thefts are being overcome by the integration of IoT in the logistics industry.
Faster, elastic and more convenient deliveries. The increase of urban environments, the explosion of ecommerce and the existence of an increasingly number of consumers looking for immediacy is forcing companies in the sector to evolve the last mile approach towards more complex elastic models. The provision of efficient last mile deliveries is witnessing a major upswing to become one of the most critical aspect of creating differentiation.
Customer centricity. The whole process must be aimed at achieving its satisfaction and making the user experience memorable. Moreover, services must be delivered in a customised way. It is essential to know each client in detail to be able to attend without interference or abuse.
Green logistics. The concern for global warming and the environment is playing a relevant role in the political and social agenda. Consumers are increasingly aware of the effects of their consumption and are forcing Transportation & Logistics Companies to undertake measures to address to lowering their ecological footprint through measures such as adopt technology, use alternative fuels, etc.
Cutting down costs
Transportation costs can be a significant part of a company’s spending (price of fuel, maintenance costs etc). Technology solutions like predictive maintenance allows logistics organisation to monitor machines, predict quality issues, and proactive asset maintenance or repair on schedule.Others like mapping customers location will help companies to come up with the best and shortest routes possible for deliveries.
Supply Chain visibility
To meet the demands of the customers, transport and logistics companies need to know where the goods are at any given time. Linking this real-time visibility to business processes, decision making, and forecasting, these companies will have a huge impact on the efficiency of supply chain. Full visibility with real time updates is also the way to maintain a competitive advantage.
Improving customer service
In this sector is extremely important taking care of customers to build trust and loyalty. With the use of technology, logistics companies can keep their clients posted, solve problems, give real-time information and build a relationship that can retain them through multiple communications channels.
Improving business processes
Also called operational excellence, the act of continuously improving company operations has become an imperative in todays business environment. Keeping abreast of new developments in business processes is another challenge for this sector, which is constantly seeking improvements to enhance its operations.
Reverse logistics is required by every e-commerce business. Customers need a way to return items they have purchased if they are dissatisfied with them, and this process needs to run smoothly. To do that transport companies need efficient reverse logistics platforms, or partnerships with 3PL providers with their preexisting solutions.
Dealing with warehouse staff, drivers, transporters, etc. is a necessary challenge for the business and it must be handled in an efficient way.
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